Overview

Governance at Contax

Contax’s constant pursuit of transparency in communication is translated into its corporate governance model that is aligned with the market best practices. The objective of its principles is to enable the Company to operate in a transparent, responsible and sustainable manner in order to preserve and optimize value for its stakeholders.

Contax’s ethical commitments are stated in its Code of Ethics and Conduct, which guides the conduct of its employees, and is widely distributed in all levels of the organizational structure and available to anyone interested. Among others, the code defines the period for the trading of shares by those who have access to privileged information by virtue of their position in the Company.

Another important governance instrument at Contax is the Canal Direto (Ombudsman), that analyzes and directs concerns, suggestions, criticism and complaints while ensuring respect and confidentiality to employees, clients, suppliers and the public. The service is provided by a specialized outsourced company, which guarantees more autonomy, confidentiality and complete anonymity.

For Contax this channel is an essential tool in the Company’s governance and management, to the extent that the manifestations can effectively contribute to the corporate responsibility principles. It allows management to get closer to the organization’s day-to-day life, enabling it to take preventive measures, given that the Canal Direto helps maintain the Code of Ethics and Conduct, policies and procedures up-to-date and valid as a guide for the Company’s decisions.

Migration to the Novo Mercado

In line with its transparency philosophy, Contax’s Corporate Governance structure consists of the Board of Directors, the Fiscal Council, the Board of Executive Officers and Internal Audit.

On July 21, 2016, the Company’s shares began trading on the Novo Mercado special governance segment of the B3, solidifying the advances in the Company’s governance structure.

Therefore, all shares were converted into common shares, resulting in the pulverization of the Company’s capital stock, and, the end of the existence of a controlling shareholder.

The amendment to the bylaws, for the improvement in the Company’s decision-making process, creating four permanent Committees to advise the Board of Directors: People Committee, Operational Strategic Committee, Financial Committee, the Audit, Risk Management & Compliance Committee, was one of the most important changes aimed at adapting the bylaws to the Novo Mercado regulation.