Management, Board of Directors and Committees

Board of Directors

  • Composed of at least 5 and at most 9 members, with the possibility of election of an equal number of alternates
  • Elected in a Shareholders’ Meeting
  • Two-year mandate, eligible for re-election
Name Position Election
Márcio Adolpho Girão Barros Quixadá Independent Director (Chairman) 12/19/2016

Owner and partner of law firm Quixadá Advogados Associados. He was Corporate Controllership Manager of Paranapanema S/A Ind. Mineração e Construção, from 1988 to 1991. Prior to that, he was Audit Manager at Pricewaterhouse Auditores Independentes, from 1984 to 1987, having joined Pricewaterhouse in 1976. He holds a degree in Accounting from the Pontifical Catholic University of São Paulo (PUC), in Law from Universidade Paulista (UNIP), and a specialization degree in Financial Administration from the Getúlio Vargas Foundation (FGV).

Fabio Soares de Miranda Carvalho Independent Director (Vice Chairman) 04/20/2016

Holds a degree law from UFRJ (2000) and a Master’s degree in law from the University of Cambridge, United Kingdom (2002). He was a member of the law firm Castro, Barros, Sobral, Gomes between 1999 and 2006. After leaving the firm to take office as Managing Director at Alvarez & Marsal, he acted as the partner responsible for restructuring processes. In 2009, he conducted the acquisition of Casa & Vídeo through a leveraged buy-out during the retailer’s court-supervised reorganization, having served as CEO between 2009 and 2015. After the sale of Casa & Vídeo’s control to the hedge fund Polo Capital in 2011, he remained as a shareholder with a 49.9% interest. He is still also a member of the its Board of Directors. In 2015, he founded Legion Holdings, an investment company focused on the acquisition and management of companies undergoing restructuring. Since then, he acquired interest in the controlling group of Brasbunker S.A., taking office as Chairman of the Board of Directors, a position which he holds until now.

Matias Ezequiel Aron Director 04/20/2016

Works at Andrade Gutierrez Concessões S.A., a holding company focused on the development/acquisition of infrastructure assets. Since November 2013, he has served as investment analyst, focusing on business development and economic-financial analysis, in sectors such as ports and sanitation.

Christiane Almeida Edington Independent Director 04/19/2017

Education: Graduated in Data Processing from Escola Baiana de Processamento de Dados (1985), and holds a graduate degree in Software Engineering from the Federal University of Bahia (1994), a Master’s degree in Business Management from Fundação Dom Cabral (2000), a graduate degree in People Management from the University of São Paulo (2001), an MBA in Business Management from Fundação Getúlio Vargas (2002), a certificate in Advanced Management Program from the IESE Business School - Universidad de Navarra (2002) and an MBA in IT Governance from the Technological Research Institute of the University of São Paulo (2007), Board of Directors - IBGC (2016). Professional experience: Board member of the OESIA Group (as of January 2017); Board member of ZUP IT INNOVATION in an advisory capacity (as of April 2016); Officer Information Officer (CIO) Telefônica Vivo - (between March 2011 and April 2016); Vivo SA - (2003-2011) - as of 2008; Chief Information Systems Officer (CIO); Tele Leste Celular Participações (Telebahia Celular and Telergipe Celular) - Telefonica Group - (1998-2003) - Chief Information Officer - CIO (1999 - 2002). She started her career at Telecomunicações da Bahia S.A (Telebahia) - a company of the Telebras Group (1985 - 1998), having held various technical and managerial positions.

Vital Jorge Lopes Independent Director 04/19/2017

Academic Background: Degree in Economic Sciences from the São Paulo School of Economics - FACESP (1979); Specialization course in Finance from the Getulio Vargas Foundation (1984). Professional Experience: Executive Officer of Atos Partners, acting as independent advisor specialized in company restructuring, mergers, acquisitions and fundraising (Mar/2017 - currently); CEO and Investor Relations Officer at Log In Logística Intermodal S.A. (Jul/2010 - Jun/2016); CEO and Investor Relations Officer at Fertilizantes Fosfatados S.A. - Fosfertil (May/2006 - Jun/2010); CFO and Investor Relations Officer at Vicunha Têxtil S.A. (Jan/2004 - May/2006); CFO and Investor Relations Officer at Bunge Fertilizantes S.A. (May/1995 - Jan/2004); CFO at SASCO - South American Sales Company (Jul/1992 - May/2005); Financial Advisor at Brasmotor S.A. (May/1990 - Jun/1992); Audit Manager at Price Waterhouse Auditores Independentes (Aug/1977 - May/1990); Boards of Directors: Ipiranga Serrana Fertilizantes S.A.; Fertilizantes Serrana S.A.; Fertisul S.A.; Fosbrasil S.A.; IAP S.A.; Fertilizantes Ouro Verde S.A.; Manah S.A. Bunge Fertilizantes S.A.; Fertifos Administração e Participações S.A.; Ultrafertil S.A.; Fosfertil S.A.; Lajes Logística S.A.; TVV - Terminal de Vila Velha S.A.

Rodrigo Soares Lélles Independent Director
05/11/2017

Is an entrepreneur at several service companies, especially in the Health sector (since April 2006). At Atento Brasil S.A. (January 2001 to December 2006), he held several positions, including Commercial Superintendent. Mr. Lelles holds a degree in Business Management from Faculdade de Ciências Gerenciais/UNA - Belo Horizonte/MG (2001); International Executive MBA with emphasis on Marketing from Fundação Getúlio Vargas/FGV (July/2005).

Statutory Board

  • Composed of at least 2 and at most 5 officers, of which 1 Chief Executive Officer, 1 Chief Financial Officer, 1 Investor Relations Officer, and the others have no specific designation
  • Elected by the Board of Directors
  • Two-year mandate, eligible for re-election
Name Position
Nelson Armbrust Chief Executive Officer

Nelson Armbrust was CEO of Atento Brasil (Brazil Regional Division) between 2010 and 2016, having occupied various positions within the Atento Group since 1999, including: Commercial and Business Officer and Commercial, Marketing and Business VP - Brazil, Managing Director for Argentina and Uruguay; and Business Officer for Latin America and Strategic Alliances in the United States. Previously, between 1987 and 1999, he occupied leading positions in the product, project and commercial areas at Siemens Brasil.

Cristiane Barretto Sales Chief Financial and Investor Relations Officer

Cristiane Barretto Sales accumulated experience in the financial area serving in various positions for 27 years. She was Executive Vice-President of Clients, Strategy and Quality at Telefonica Brasil S. A. (2013-2015); Executive Vice-President of Financial Strategy and IR at Telefonica Brasil S. A. (2013); Executive Vice-President of Controllership and IR at Telefonica Brasil S. A. (Statutory) (2011-2013); Executive Vice-President of Finance and IR at Vivo S. A. (2009-2011). She joined the Telefonica group in 2000 as CFO at Tele Leste Celular S. A in Salvador, and until 2009 she accumulated several executive positions in the financial area at Vivo S.A., being transferred to São Paulo in 2003 when of the creation of the joint venture between Telefonica and Portugal Telecom. She worked for 10 years at Arthur Andersen S/C, leaving the company in 2000 as Senior Audit Manager. She holds a degree in business administration from Faculdade Salvador de Administração de Empresas, an Executive MBA - Advanced Management Program - IESE Business School - University of Navarra - Barcelona (Spain) and participated in the Telefonica Senior Leadership Program - INSEAD - Buitrago (Spain).

Cristiane Almeida de Souza Cé Legal and Compliance Officer

Cristiane Almeida de Souza Cé, acting as the head of Contax’s legal department since November 2014, was elected Legal and Compliance Officer in March 2016. She was General Legal Manager at Lojas Renner, Legal Manager at Midea Carrier and Kidde South America, Legal Manager at AES Sul Distribuidora de Energia Elétrica and also worked at Veirano Advogados. She holds a degree in law from Pontifícia Universidade Católica do Rio Grande do Sul, with a graduate degree in corporate law from Fundação Getúlio Vargas (FGV-SP) and an extension course diploma from the University of Virginia (USA).

Marcelo Luiz Dias Chianello Business Officer

Marcelo Luiz Dias Chianello has 25 years’ experience in the CRM/BPO segment. His professional experience includes being the founder and CEO of ello Atelier do Comportamento, a consulting company specialized in corporate education (2011-2016); Chief Operating Officer, Chief Human Resources Officer and member of the Executive Board of Teleperformance Brasil (2005-2011); Oi (mobile segment) General Operations Officer, Oi (wireline segment) Sales and Retention Officer, and General Multisector Operating Officer of Contax (2003-2005); Vivo Operations Officer and Quality Officer of Atento Brasil/ Quatro A (1998-2003); and Customer Service Manager of Unibanco 30 Horas and General Quality Manager of Unibanco 30 Horas (1992-1998). Mr. Chianello has a degree in Communications Studies from the Federal University of Rio de Janeiro; a specialization course in Corporate Communication from FGV RJ; a specialization course in Service Marketing from the University of California, Berkeley; a Master’s degree in Business Administration from Universidad de Navarra; and a specialization course in Corporate Education and Volunteer Training for Large International Events from the University of East London (UEL). Mr. Chianello has been working at Contax since March 2016 as its Multiservice Business Officer and was elected as a member of the Statutory Board on November 10, 2016.

Fiscal Council

  • Composed of 3 members, and an equal number of alternates
  • Elected in a Shareholders’ Meeting
Name Position Election
Ademir José Scarpin Effective Member 04/19/2017

Mr. Scarpin graduated in Business Administration from EAESP - FGV (1971/76) and Accounting from Faculdade de Ciências Contábeis Paulo Eiró (1977). He has been a managing partner at STCA Consultoria e Auditoria since 2004. He has been a sitting member of the Fiscal Council of Tiisa Infraestrutura e Investimentos S.A. since April 2016, Investco S.A. since April 2015, Transnordestina Logística S.A. since April 2012 and Esporte Clube Pinheiros since April 2007. He has been a sitting member of the Statutory Audit Committee of Hypermarcas S.A. since July 2016 and JHSF Participações S.A. since May 2016. He has also been a member of the Decision-making Committee of Associação Beneficente Santa Fé since 2013 and Associação Beneficente e Assistencial Aquarela since 2012, as well as being a member of the Advisory Committee of Grupo Shark-Tratores, Máquinas Pesadas e Peças since August 2015. He was a member of the Board of Directors of Aurus Participações S.A. (October 2008 - April 2011) and Companhia Metalúrgica Prada (July 2004 - June 2008); and a member of the Fiscal Council of BRASILAGRO Companhia Brasileira de Propriedades Agrícolas (October 2011 - November 2012); Camargo Corrêa Desenvolvimento Imobiliário S.A.- CCDI (April 2011 - April 2012); União Química Farmacêutica Nacional S.A. (June 2009 - June 2011); Cosan S.A. Indústria e Comércio (August 2007 - July 2009); Aços Villares S.A. (April 2004 - April 2009); Embraco (April 2005 - April 2006); Fundação Sistel de Seguridade Social (April 2003 - August 2003) and CSN (April 1998 - April 1999 and April 2001 - April 2002). He was the Chief Financial Officer of Engeform Construções e Comércio Ltda. (May 2013 - May 2015), Chief Executive Officer of Companhia Metalúrgica Prada (July 2004 - August 2006), Controller of Brasil Telecom S.A. (July 2001 - August 2003), Vice-Controller of Vésper (August 1999 - June 2001), Controller of Grupo Vicunha (1985 - 1999) and Internal Audit Manager of Corporação Bonfiglioli (1984 - 1985) and External Audit Manager of PricewaterhouseCoopers (1972 - 1984).

Demétrio Cokinos Alternate Member 04/19/2017

Mr. Cokinos has been an independent auditor since 1978 and is a managing partner at Cokinos Auditores e Consultores (founded in 1990); he has been a tax professional at the accounting division of the 5th section of the São Paulo audit office (Tomada de Contas da 5ª Seção de São Paulo) for over ten years and is part of the Technical Group of Small and Medium-sized Audit Firms (GTFAPMP - Grupo Técnico de Firmas de Auditoria de Pequeno e Médio Porte) for over five years. He has been an Executive Officer of Sescon SP - São Paulo State Employees Union since January 1, 2010.

Márcio Magno de Abreu Effective Member 04/19/2017

Mr Abreu holds a degree in accounting from the Pontifical Catholic University of Minas Gerais (2008) and an MBA in finance from IBMEC BH (2010). He has been an accounting manager at Grupo Andrade Gutierrez S.A., a construction company, since April 2003, and an undergraduate program professor at Faculdade Pitágoras, a post-secondary educational institution, since August 2012. He is also a visiting professor for the MBA course in international accounting rules at FACISA BH and Faculdade FUMEC, and has been a professor at the Faculdade de Ciências Sociais Aplicadas de Belo Horizonte - FACISABH, a post-secondary educational institution, since August 2010. Prior to this, he was a professor at COTEMIG, a vocational and post-secondary educational institution, between August 2008 and August 2011.

Newton Brandão Ferraz Ramos Alternate Member 04/19/2017

Mr Ramos is controller at Andrade Gutierrez Concessões, which is responsible for the public concessions area of Grupo Andrade Gutierrez. In the last five years, he has been a sitting member of the Fiscal Councils of CCR, SANEPAR and Dominó Holding S.A. and an alternate member of the Fiscal Councils of Telemar Participações and Oi. He was also an alternate member of the Fiscal Councils of CEMIG - Companhia Energética de Minas Gerais and CEMIG Distribuidora S.A.

Patrícia Maria de Arruda Franco Effective Member 04/19/2017

Mrs. Franco has been a managing partner of Franco Lebrão Assessoria Contábil, an accounting firm located in Rio de Janeiro, since 2013. During the past five years, she has also served as commercial control director of VIVO S.A., as a deliberative counselor of Prev Prev (a pension fund belonging to VIVO S.A.) and as tax advisor for Telecomunicações de São Paulo - Telesp. She also served as accounting director at VIVO S.A., and as fiscal counselor for Tele Leste Celular Participações.

Renata Lebrão Coutinho Mesquita Alternate Member 04/19/2017

Mrs. Mesquita has been a managing partner of Franco Lebrão Assessoria Contábil, an accounting firm located in Rio de Janeiro, since 2013. She has also served as management and finance director at Gearbulk, Terra Mobile (part of the Telefonica group in Spain), and as audit manager at Arthur Andersen S/C.

Board of Directors Statutory Advisory Committees

People Committee - Márcio Adolpho Girão Barros Quixadá
- Christiane Almeida Edington
- Matias Ezequiel Aron
Audit, Risk Management & Compliance Committee - Márcio Adolpho Girão Barros Quixadá
- Rodrigo Soares Lélles
- Vital Jorge Lopes
Financial Committee - Fábio Soares de Miranda Carvalho
- Márcio Adolpho Girão Barros Quixadá
- Matias Ezequiel Aron
- Rodrigo Soares Lélles
Operational Strategic Committee - Christiane Almeida Edington
- Fábio Soares de Miranda Carvalho
- Matias Ezequiel Aron
- Vital Jorge Lopes